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Part I
General Information on Data Protection related to our processing under Articles 13, 14 and 21 General Data Protection Regulation (GDPR)

For purposes of communication, exchange of information and services as well as other purposes which are necessary in an established or soon to be established business relationship, we need to process certain personal data, e. g. name, contact details and function of the relevant person.

Processing of such personal data occurs

  • By using our online services,
  • In connection with registration processes or by way of a personal exchange of data, e.g. exchanging of business cards,
  • Through the company in case contact information of the responsible persons have been made available.

All this occurs in compliance with the legal provisions and the personal rights of the concerned persons. Concerned persons have the right to obtain information on the personal data processed, to request the deletion or correction of collected personal data or to request the limitation of the processing of their personal data. In such case services based on such data cannot be used any longer. Requests and complaints can be sent at any time to the Data Protection Supervisory Authority or to our Data Protection officer whom you may contact under LOI Thermprocess GmbH, Datenschutz, Am Lichtbogen 29, 45141 Essen or

1. Data collection/processing

We shall collect and process the following data categories:

  1. Identification data, e. g. name, sex, date of birth;
  2. Business address and contact data, e. g. Business address, e-mail address, telephone number, organization data as company name, department and function;
  3. time and presence, e. g. during stays in the premises of LOI Thermprocess GmbH or during the rendering of services;
  4. activities, duties and presence, e. g. in the course of projects.

2. Purpose of Data Collection

Your Data can be collected and processed for the following purposes:

  • business related activities;
  • identification and authorisation;
  • communication, e. g. clarification of aspects or appointments and general exchange of information
  • documentation of activities, e. g. meetings, events and agreements;
  • complaints management.

Furthermore, personal Data of visitors and persons, who have already requested our services or who are already our customers, may be processed for:

  • providing information and requested services, e. g. newsletter;
  • Monitoring and security checks.

Personal Data of business partners, e. g. suppliers, clients, customers, contract partners, service providers or other partners, may additionally be processed for:

  • execution of transactions, e. g. payments, invoicing and contract management
  • Logistics, e. g. transport
  • Authorization and identification management for electronic procedures, including technical support and “troubleshooting”;
  • Administrative communication, e. g. marketing or product development;
  • monitoring, controlling and surveys;
  • direct marketing.

You may revoke your consent that you have issued to us at any time. The result of this is that we may no longer perform the data processing covered by this consent in future.

3. Processing

LOI Thermprocess GmbH guarantees Data Protection by means of adequate technical and organizational regulations and in case Data is being processed by external service providers by means of adequate contractual conditions, e. g. by using the EU standard contract clauses regarding data processing outside of the EU.

Please make sure that your data is always up-to-date and correct, e.g. by notifying relevant changes or - if possible - by yourself.

Questions regarding the scope, correction or deletion of your data and requests for information can be clarified with the data protection officer.

4. Data transmission

In the following cases, the data required for the respective purpose may be transmitted to other internal and external bodies in compliance with the statutory provisions and the existing internal regulations:

Business related purposes

  • to other group companies;
  • to service providers/contract data processor

Registration and Information duties

  • towards authorities and other public bodies;

Clarification of legal claims and allegations

  • to attorneys, courts and other public bodies and authorities;

5. Data storage

Your data will only be stored for as long as necessary to fulfil the respective purpose and to fulfil regulatory requirements, as a rule for the duration of the respective contractual relationship including any applicable legal retention period.

6. Monitoring and Investigation

To protect against the various threats to our IT - e.g. by malware, hacker attacks, spam - and intellectual property, different procedures are used in which the information exchanged is checked for viruses, for example, and the connection data for anomalies. When anomalies are discovered, the relevant documents and connection data can be analysed.

In order to comply with existing delivery and payment restrictions - such as companies and persons listed in various government lists - the existing employee data can be compared with this list.

In addition, the transmission of personal Data and documents may be necessary in certain suspected cases, which are for example reported via the compliance hotline, to support an investigation by the authorities and to prepare a defense against claims directed at LOI Thermprocess GmbH.

In all cases, our internal regulations, the legal requirements and the personal rights of those affected are observed.

Part 2
Additional Data Protection Statement related to our Website

LOI Thermprocess GmbH appreciates your interest in our company, our products and our website. In the following we would like to inform you about the collection and processing of anonymous and personal data when using our website.

Subject matter of data protection

The purpose of data protection legislation such as the EU General Data Protection Regulation (EU) 2016/679 (EU-GDPR) is to protect the privacy of natural persons and their personal data. Personal data means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier.

Responsible entity for data collection and processing on this website

Controller in the sense of Art. 4 (7) of the EU-GDPR and responsible entity for the data collection and processing on this website is LOI Thermprocess GmbH. For contact details and the names of the contoller’s representatives please refer to LOI Thermprocess’s imprint on this website.

General extent of data collection and processing

In general, it is not necessary to specify personal data when using our website.

On our website, we provide you with the possibility to get into contact with us via e-mail. The personal data you submit to us (such as your e-mail-address, your name, contact details etc.) is collected and processed for the purpose of responding to your query.

You are not obliged to provide us with such personal data. However, if you do not provide us with the necessary data we might be not in a position to respond to you query or request in a proper manner.

Data can be forwarded to third parties, such as service providers, suppliers, clients, LOI Thermprocess-affiliated companies, if necessary for the processing of and responding to your query.

Furthermore, we may submit data to third parties if we are required by law, courts or public authorities to do so.

The legal basis for the he collection and processing of your personal data is article 6 of the EU-GDPR.

Collecting and recording of data while browsing our website

Your internet browser automatically transmits data to our webserver when accessing our website for technical reasons such as the used operating system, the internet browser, the IP address, the previously used website (referrer URL) and the time. This data is transmitted anonymously without identifying the user personally. A combination with other data resources will not be made. The data will only be used for statistical purposes.

We use cookies for the collection and recording of user data. These are little text files which are saved on your computer. We only collect this data to optimize our internet presence to design our internet service range even more attractive. The data is only collected and saved in an anonymized format and does not allow any conclusion to you as a person.

Webanalytics tool

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

For further information please visit:

You can deny the installation of third-party analytic cookies by selecting the following statement and saving the changes:


Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google's privacy policy at

Webfont from Fast.Fonts.Net or

For uniform representation of fonts, this page uses web fonts provided by Monotype GmbH ( bzw. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

When you call up a page of our website that contains a web font, your browser makes a direct connection with servers. becomes aware that our web page was accessed via your IP address. The use of fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

For more information about these web fonts, see
and the privacy policy:
and the privacy policy by Monotype GmbH:

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at

Social Media

Unless individually indicated above, we are not using Social Media Plugins. We offer only direct links to our social media content.

Retention period of your personal data

Your personal data collected will be erased after the purposes of processing have ceased existing, however, subject to possible legal retention requirements which we are obliged to respect.

Your rights

You have the following rights with respect to the personal data collected und processed by us:

  1. Right of access – to obtain from us confirmation as to whether or not personal data concerning your person are being processed;
  2. Right to rectification – to obtain from us the rectification of inaccurate personal data concerning your person;
  3. Right to erasure – to obtain from us the erasure of personal data concerning your person where legal grounds exist;
  4. Right to restriction of processing – to obtain from us restriction of processing where legal grounds exist; and
  5. Right to object - to object, on grounds relating to your particular situation, at any time to processing of personal data concerning your person which is based on point (e) or (f) of Article 6(1) of the EU-GDPR.

Furthermore, you have the right to complain at the competent data protection authority about the processing of your personal data.

If a data processing of some of your personal data by us is based on your consent you may withdraw your consent at any time.

Point of contact

Do not hesitate to contact us for further questions concerning our privacy policy and the processing of your personal data or as to requests with regard to your data subject rights. Our data protection officer is available under the following e-mail-address:


The LOI Thermprocess GmbH compiles the contents of this website with great care and updates the information regularly. However, the information is noncommittal and does not replace an individual consultation. The LOI Thermprocess GmbH disclaims and excludes all liability or warranty with regard to the currentness, correctness and completeness of the information on these sites or the failure-free access at any time.

LOI Thermprocess explicitly reserves the right to change, to expand, to delete or to withdraw a publication temporarily or permanently parts of sites or the whole presence without prior announcement.

Claims against LOI Thermprocess GmbH regarding damage of any kind caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will be rejected except in case of willful misconduct or gross negligence by LOI Thermprocess GmbH or its vicarious agents. This disclaimer is not applicable to damages resulting from injury to life, body or health.

This website provides links to other websites (“external links”). When clicking on those links you leave the presence of the LOI Thermprocess GmbH. The websites of third parties may refer to different regulations especially concerning the privacy policy. The LOI Thermprocess GmbH disclaims any liability and warranty for information provided by external links.

Before the first linking the provider inspects the information on the external links in regard to violations. At that time no violations were found. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.

The provider does not have any influence on the actual and future design and the contents of linked websites. A permanent control of external links is not reasonable to the provider without any concrete indication of a statutory violation.

If external links on our website link to content which gives reason for objections, please inform us. We will delete links with statutory violation immediately.

This disclaimer is part of the internet presence of the LOI Thermprocess GmbH. If parts or individual formulations of this text should not correspond to the prevailing legislation in parts or totally, the remaining parts of the document and their validity shall remain unaffected.